JABAH L GUNDY

About

IT Professional

I obtained my A.S. in Business Management, also a CCNA Network Certification from Atlanta Technical College. This year, I will be attending Georgia State University to earn my Bachelors degree in Computer Information Systems.

I formerly served in the Armed Forces as a Network Specialist in which I developed a passion for coding. As a result of this passion, I enhanced my foundation of technical skills by completing a full stack development program. I have a special interest in front-end development and I continually cultivate my technical acumen by staying abreast of emerging trends and technologies.


Skills

Resume

Summary

Accomplished, versatile and driven US Army Veteran and IT professional with the ability to learn new program languages, technologies, and obtain a security clearance. Knowledgeable in computer repair, networking, and operating systems. Experienced in prioritizing tasks in a fast-paced environment and working in a multitude of technologies from identifying and/or addressing business vulnerabilities, to updating software, backing up files and configuring systems.

Education

B.B.A in Computer Information Systems

AUG 2022 - Expected Graduation Date: JUN 2024

Georgia State University, Atlanta, GA

• Concentration in Cybersecurity

Certificate in Software Engineering

MAY 2021 - AUG 2021

DigitalCrafts, Atlanta , GA

• Software engineering training program covering full-stack development including, but not limited to JavaScript, Python, including an emphasis on cutting-edge frameworks like React/Redux and server-side technologies including Node.js, Express, and PostgreSQL.

CCNA Certification

MAY 2020 - MAY 2022

Atlanta Technical College, Atlanta, GA

• CISCO Network Specialist Certification.

Associates in Business Management

MAY 2017 - MAY 2019

Atlanta Technical College, Atlanta, GA

• Human Resource Management Certificate.
• Organizational Leadership Certificate.

Professional Experience

Technology Specialist

OCT 2021 - PRESENT

Atlanta Convention & Visitors Bureau

  • Provide technical support to staff on software related issues, including Microsoft products and systems (Windows 10, 365 email and integrated apps, OneDrive, SharePoint, and Microsoft Teams).
  • Assist with day-to-day end user support for the CRM. (Adding/deactivating users in Active Directory, creating tickets up to vendors).
  • Troubleshoot and resolve technical issues with remote locations (satellite offices, and visitor information centers, etc).
  • Promote staff development and management of IT to include assisting vice president with one-on-one staff and group training.

Advance Technical Support Specialist

SEPT 2020 - FEB 2021

VXI Global Solutions, Atlanta, GA

  • Identified root causes as the primary contact for inbound customer issues by using system tools and resources to determine appropriate resolutions.
  • Increased customer satisfaction by 20%, based on survey analytics.
  • Provided guidance and/or mentoring to less experienced Customer Service Associates.
  • Prevented future issues by proactively reducing 30-day callbacks by 60%.

Program Manager II

MAY 2017 - MAY 2019

Department of Human Services, Atlanta, GA

  • Identified and resolved technical problems within the State of Georgia Child Abuse Registry database.
  • Developed processes, procedures and performance standards aligned with the company’s objectives and growth goals while managing statistical data.
  • Responded to customer/client inquiries via email, phone, in person or remote using skype.
  • Provided technical support in onboarding new hires by diligently troubleshooting issues to identify root causes and prevent recurrences.
  • Led the development of client knowledge of business procedures and operations.
  • Functioned independently and with higher-level Information Technology (IT) staff to gather and document client requirements to solve moderately complex business problems.
  • Worked with senior IT staff and Quality Assurance/Testing groups to expand and enhance test documentation (e.g., test plans, test cases, test scripts) and test execution skills.

Network Manager (Battalion S6)

AUG 2005 - MAR 2011

United States ARMY, FT. Stewart, GA

  • Directed organization communication technology training programs and provided technical advice, to include radio, wire, and battlefield automated systems to supervisors.
  • Supervised Help Desk daily operations, provided technical support, research, troubleshoot technical issues, and quality of service performance, supporting customers in-person, phone, email, and chat for over 9,500 users within the organization.
  • Maintained database operations, assist in returning disrupted database systems to normal operations; and create reports and manipulate data in response to customer requirements. Prepare and maintain documentation outlining equipment operations and preventative maintenance.
  • Supervised over 50 video teleconferences via secure and non-secure video satellite and IP Link, enhanced command and control capability and increased organization morale.
  • Oversaw the implementation of tactical to strategic fiber optic cable upgrade, increased network stabilization by 80% in Iraq.
  • Assisted and/or lead local projects, prepare, and present findings, or recommend action involving the analysis of complex problems related to equipment and/or software utilization and acquisition.
  • Provided technical assistance and end-user training for all communications assets in both the United States and deployed settings in Kuwait and Iraq.

Projects Highlights

What I Do

Proficient in excuting tasks to completion. Adaptive to changes within the scope of the project. Reliable to a fault.

Web Development

Proficient in HTML5, CSS3, JavaScript, React, jQuery, AJAX, as well as Git, and GitHub for open-source projects.

Responsive Design

Ability to create sites that repsonsively adapt to any screen in order to keep pace with rappidly evolving technology.

Problem Solver

Apply persistence to solve all difficult problems that arise in order to effectively initiate solutions.

Contact

Please feel free to reach out to me via email or LinkedIn.

Location:

Atlanta Metro, GA